Consumer Protection – important questions for Boards 2027
CBSE Class 12 Business Studies
Name one order a consumer court may issue to address a defect in goods. (0.5 mark)
Answer
A consumer court may order removal of a defect in goods under the Consumer Protection Act.
What is the purpose of the rights conferred on consumers by the Consumer Protection Act 2019?
Answer
The rights empower consumers and protect their interests, enabling them to seek safeguards and redressal.
State which types of businesses and suppliers are covered by the Consumer Protection Act 2019.
Answer
The Act applies to all types of businesses, whether manufacturers or traders, supplying goods or providing services. E-commerce firms are also covered, so its scope includes both goods suppliers and service providers.
State the two purposes served by the rights conferred on consumers under the Consumer Protection Act 2019, and briefly explain each.
Answer
1. The rights empower consumers by giving them a legal basis to act when dissatisfied with goods or services; they can file complaints and be heard. 2. The rights protect consumers’ interests by enabling them to seek relief against unfair or restrictive trade practices and unscrupulous exploitation, including when a product or service falls short of expectations.
Define a complaint under the Consumer Protection Act 2019. Also state who may qualify as a complainant under the Act.
Answer
1. A complaint means any allegation in writing made by a complainant seeking relief concerning restrictive trade practice, defect in goods, deficiency in services, overcharging of price, or goods or services injurious to life and safety. 2. Complainant means one or more consumers, voluntary consumer association, Central or State Government, Central Authority, legal heir or representative, or minor’s parent or legal representative.
Explain how business associations such as FICCI and CII promote responsible dealings with customers. Describe the role of consumer awareness campaigns such as Jago Grahak Jago and the role of consumer organisations in protecting consumers.
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Explain the purpose and scope of the Consumer Protection Act 2019. Include its approach to grievance redressal, its territorial extent and the types of businesses it covers.
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State one purpose of consumer organisations and NGOs in India. (0.5 mark)
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The Consumer Protection Act 2019 extends to: (a) selected states only (b) the whole of India (c) urban areas only (d) businesses outside India only.
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Name the three levels of the Consumer Protection Act’s enforcement system and state one relief a consumer court may order. (2 marks)
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40 more probable questions in this chapter, every one with a full answer.
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